Disney Plus opened its doors Tuesday — but some fans immediately encountered problems trying to access the streaming service.
Multiple users on social media said they had trouble signing in to Disney Plus when it first went live, while others said they had problems accessing specific content or using features (like setting up a watch list).
Irate users vented online, sharing screenshots of errors messages that said “Unable to connect to Disney+.” One of the error messages, appropriately enough, showed characters from Disney’s “Wreck-It Ralph” and “Ralph Breaks the Internet” movies.
One user complained they were unable to access the first episode of “The Mandalorian,” the live-action Star Wars series from Jon Favreau, which went live Tuesday. “Anyone else having problems watching The Mandalorian? Currently is the only thing I can’t watch,” the user tweeted. Another complained they weren’t able to watch the live-action “Lady and the Tramp” movie.
And others said they had very long wait times of an hour or more when they tried to call Disney Plus customer service after being frustrated at not being able to log in.
“It’s been over an hour and I’m still on hold,” user Alex Ball said on Twitter. “I try to sign in and it says call customer service. Waiting over an hour is ridiculous. You should have anticipated these problems and had enough customer support staff to not have to wait OVER AN HOUR!”
Disney Plus, after months of fanfare, launched early Tuesday (Nov. 12) in the U.S., Canada and the Netherlands. It’s priced at $6.99 per month in the U.S. The company had staged a soft-launch of Disney Plus in the Netherlands in September, hoping that would help it work out kinks ahead of the full U.S. kickoff.
At launch, Disney Plus includes nearly 500 movies and 7,500 TV episodes from Disney, Pixar, Marvel, Star Wars, National Geographic, and other brands. Movies include the “Star Wars” and “Avengers” pictures as well as 18 Pixar films and Walt Disney Animation Studios classics, such as “Snow White and the Seven Dwarfs” and “Beauty and the Beast.”
Disney Plus is slated to launch Nov. 19 in Australia, New Zealand, and Puerto Rico, and on March 31, 2020, will debut in markets across Western Europe, including the U.K., France, Germany, Italy and Spain.